UK Mainland
Aston and Fincher work with our suppliers to ensure your orders are complete and delivered safely and on time; online orders placed Monday to Friday will be delivered by our courier partners, DHL. If you have placed an order over the weekend, the order will be processed the next working day. Please allow up to 3 working days for delivery.
Please note, during VAT Free events and other busy promotional periods, delivery delays will occur, please allow up to 5 working days for delivery.
On despatch of your order, you will receive an SMS and/or email confirming your parcel is on its way. You will then be kept informed of your parcel’s journey and have the option to:
Change the address
Change the day of delivery
Redirect to the nearest ‘pick-up point’ to collect at your convenience
Or leave instructions for the delivery driver
Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk, and we accept no liability for lost or stolen goods.
If you are not present when DHL attempts to deliver your order and no suitable alternative instructions have been provided, DHL will leave a card and return the day next day unless requested otherwise.
If for any reason you have an issue with a delivery, our dedicated Support Team are on hand at businessservices@afteam.co.uk or 0345 201 0825.
Free delivery is applied to orders with a basket value of £50+VAT (£60 inclusive of VAT), orders below £50+VAT (£60 inclusive of VAT), a £4.95 delivery cost will be applied.
Furniture Equipment - additional delivery costs may be applied to larger and/or heavier items that are outside of the standard parcel’s weight and dimensions.
For large items and/or orders you are advised to have assistance on hand as couriers will deliver to premises kerb side and will not enter premises or deliver up or down stairs.
Non-UK Mainland
Additional delivery costs will apply to these locations; this will be added to your basket value at checkout. Please allow up to 5 working days from the date of despatch, on despatch of your order, you will receive an SMS and/or email confirming your parcel is on its way. You will then be kept informed of your parcel’s journey and have the option to:
Change the address
Change the day of delivery
Redirect to the nearest ‘pick-up point’ to collect at your convenience
Or leave instructions for the delivery driver
Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk, and we accept no liability for lost or stolen goods.
If you are not present when DHL attempts to deliver your order and no suitable alternative instructions have been provided, DHL will leave a card and return the day next day unless requested otherwise.
If for any reason you have an issue with a delivery, our dedicated Support Team are on hand at businessservices@afteam.co.uk or 0345 201 0825.
Furniture Equipment - additional delivery costs will be applied to some furniture items that are outside of the standard parcel’s weight and dimensions. With exceptionally larger/heavier items, we will request you contact us for a delivery quote to these locations.
For large items and/or orders you are advised to have assistance on hand as couriers will deliver to premises kerb side and will not enter premises or deliver up or down stairs.
If you are a European customer, please complete your order and contact our support team at Businessservices@afteam.co.uk or +44345 201 0825 for a delivery quote. This will be dependent on your location and weight of goods. Please note, we cannot deliver to countries we are prohibited from serving.
If you have any questions regarding our Delivery Terms and Conditions, please contact our Support Team.
businessservices@afteam.co.uk or 0345 201 0825.
Returned Products
a) Products that are faulty and products damaged in transit or sent incorrectly.
When goods have been ordered and they have been damaged in transit or are faulty, Aston & Fincher can agree their return only upon the following conditions:
The customer must notify Aston and Fincher by email within 5 days of receipt of the goods.
Authorisation for the return must be gained. A request must be made via email at businessservices@astonandfincher.co.uk
Aston and Fincher will organise collection of the product. A replacement item will be sent at no extra charge. If the product can not be replaced a refund will be given once the faulty item has been received by Aston and Fincher.
The refund will be via the payment details you have previously provided with your order.
A refund will only be given once the parcel has been received and checked.
b) Return Exceptions
Unless the product is proven to be mechanically faulty we cannot accept the return of the following products if they have been already used: Clippers, trimmers, razors, blades and scissors. Aston and Fincher have the right to change this list if required.
Changes/Corrections
We make every effort to ensure that the website is correct, but we reserve the right to change product specifications, prices, errors and omissions without prior notification. We have taken great care to ensure the accuracy of sizes, prices, images and specifications given. Whilst such details are given as a guide and in good faith, they are subject to alteration without notice.
All offers on this website are subject to stock availability and we reserve the right to restrict or refuse any order at any time.
Guarantees
Guarantees for all items and equipment are according to manufacturer's warranty. All glass items are specifically excluded from this guarantee.
Colours shown on this website are a guide only and are shown as best as possible for a computer screen. Aston and Fincher can not be held responsible for colour imperfections.
Retention of Title
a) Property, legal or beneficial, in any goods supplied by the seller, shall pass to the buyer only when the seller has received full payment for all sums then owed by the buyer to the seller.
b) Goods in respect of which property has remained with the seller, shall be kept identifiable as those of the seller, and the buyer shall at its own expense immediately return such goods to the seller, or permit the seller to enter into the buyer's premises to collect such goods should the seller so request.
c) Risk shall pass to the buyer with possession of the goods.
